Terms & Conditions

You accept these Terms and our Privacy Policy when you tick the consent box while creating an account, and again each time you sign in to the Service. Your continued use of the Service is ongoing acceptance of the then-current Terms.

If you use the Service on behalf of a hotel, resort, company, or other organisation (the "Customer"), you confirm that you are authorised to bind that organisation to these Terms, and "you" refers to that organisation.

If you do not agree to these Terms, do not create an account, sign in, or use the Service.

Otello is a hospitality operations and AI platform that provides property-management, channel-management, communications, and AI-agent features to accommodation businesses. The Service is provided on a subscription or pilot basis and is continually evolving; features may be added, changed, limited, or removed at any time.

The AI agents within the Service propose actions and prepare drafts. Unless you explicitly enable an automation, the agents do not act on your behalf without your review and approval. Automation operates only within the limits you configure and is used at your own risk.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information and to keep it up to date.

• You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
• You must notify us promptly at the contact below if you suspect any unauthorised access or security breach affecting your account.
• You are responsible for the acts and omissions of every user you invite to your account.

You agree not to, and not to permit any user to:

• use the Service for any unlawful, fraudulent, or abusive purpose, or in breach of any applicable law or third-party right;
• copy, modify, reverse-engineer, decompile, scrape, or create derivative works from the Service or its underlying software or models, except to the extent the law expressly permits;
• probe, overload, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure;
• resell, sublicense, or make the Service available to any third party except your own authorised users; or
• upload content that is unlawful, infringing, malicious, or that you do not have the right to provide.

You are solely responsible for the accuracy, quality, and legality of all data and content you input into the Service — including guest and staff personal data — and for obtaining every consent, notice, and lawful basis required for us to process that data on your behalf.

As between you and us, you retain all ownership of the data and content you input into the Service ("Customer Data"). You grant us a worldwide, non-exclusive licence to host, process, transmit, display, and back up Customer Data as necessary to provide, secure, and support the Service.

We may generate and use aggregated and de-identified data (which does not identify you, your guests, or any individual) to operate, analyse, and improve the Service and our products. You warrant that you have all rights, permissions, and a lawful basis for the Customer Data you provide.

Outputs produced by the AI agents (including pricing suggestions, message drafts, summaries, and recommendations) are automated and may be inaccurate, incomplete, or unsuitable for your situation. They are not professional, legal, financial, tax, accounting, or revenue advice.

You are solely responsible for reviewing, verifying, and approving any AI output before relying on or acting on it. All pricing, messaging, booking, and operational decisions remain yours. We do not warrant and are not liable for any business result, revenue, occupancy, or financial outcome arising from the Service or its AI features.

Subscription and pilot fees are payable as quoted to you. Unless we state otherwise, fees are billed in advance, are exclusive of applicable taxes and levies (which you are responsible for), and are non-refundable except where a refund is required by law.

• We may change our prices on reasonable prior notice; changes take effect at your next billing cycle.
• Fees charged by payment processors, banks, telecommunications, or messaging providers are third-party fees that we do not control and do not mark up.
• We may suspend the Service for non-payment after reasonable notice.

The Service interoperates with independent third parties — including online travel agencies, messaging platforms (such as WhatsApp/Meta, Google, and Microsoft), payment processors, and AI model providers. We do not control these services and are not responsible for their availability, performance, acts, omissions, policies, or fees.

Your use of any third-party service is governed by that third party’s own terms, and any integration may stop working if the third party changes or withdraws access.

The Service, including all software, models, designs, text, and the "Otello" and "Bearon" names and logos, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. No other rights are granted.

If you give us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without restriction or obligation to you.

The Service is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may perform maintenance, and downtime or data delays may occur. Offline functionality is provided on a best-effort basis and depends on your device and connection.

To the maximum extent permitted by applicable law, we disclaim all warranties, conditions, and representations of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and reliability. You use the Service at your own risk.

To the maximum extent permitted by applicable law:

• our sole affirmative responsibility to you in respect of the data you store with us is to apply commercially reasonable, industry-standard measures to keep your personal data secure, as described in the Privacy Policy;
• we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for any loss of profits, revenue, bookings, business, goodwill, anticipated savings, or data, however arising — including from AI outputs, your business decisions, third-party services, downtime, or loss or corruption of data; and
• our total aggregate liability for all claims arising out of or relating to the Service will not exceed the total fees you actually paid to us in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or wilful misconduct, or any non-waivable rights under applicable Indonesian consumer-protection or data-protection law. Where a limitation is not permitted by law, our liability is limited to the smallest extent the law allows.

You will defend, indemnify, and hold harmless Bearon Labs Indonesia and its affiliates, officers, and personnel from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or related to: your use of the Service; the Customer Data you provide (including guest and staff data and any missing consent or lawful basis); your breach of these Terms or any law; or your business operations and decisions.

We commit to applying commercially reasonable, industry-standard technical and organisational measures to protect the personal information you store with us, as detailed in the Privacy Policy. This security commitment is the limit of our undertaking with respect to your data; no method of transmission or storage is completely secure, and we do not guarantee absolute security.

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure, or where we reasonably consider it necessary. We may also discontinue the Service on reasonable notice. You may stop using the Service at any time.

On termination your licence to use the Service ends. We may delete or de-identify Customer Data after a reasonable retention window, subject to the Privacy Policy and applicable law.

We may update these Terms from time to time. If a change is material, we will give notice through the Service or by email before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of nature, outages, network or third-party failures, strikes, government action, or war.

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be submitted to the competent courts in Indonesia, or, where the parties agree in writing, to arbitration in Indonesia. To the extent permitted by law, you waive any right to participate in a class or representative action.

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior understanding.
• Severability: if any provision is held unenforceable, the remaining provisions stay in effect and the unenforceable provision is limited to the minimum extent necessary.
• No waiver: our failure to enforce any right is not a waiver of it.
• Assignment: we may assign these Terms (for example, in connection with a reorganisation or sale); you may not assign them without our prior written consent.
• Governing language: the controlling version of these Terms is English. A Bahasa Indonesia version may be provided; where Indonesian law requires both languages, both are valid and, in the event of inconsistency, the parties’ shared commercial intent as expressed in the English text prevails to the extent permitted by law.

Questions about these Terms can be sent to support@bearon.studio.